To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Where is my water shut-off valve located?
Most of the time there is a primary shut-off valve on the service side of the water meter. Sometimes these valves may be difficult to operate without either a T-handle or hand held wrench. Valves tend to
What is the best way to conduct an inspection for periodic leaks?
Conduct periodic inspections and check for signs of leaks and corrosion at all fittings and valves. It is a good practice to occasionally operate valves fully, to re-wet seals. Dry seals tend to deteriorate faster.
How do I check my hot water heater for potential leaks?
Periodically examine the hot water heater for signs of corrosion and or leaking, particularly around the top and bottom of the unit, supply piping and fittings. Heat can accelerate corrosion. Make sure that the relief valve is properly plumbed to a drain or external exhaust and is in good working order.
What hoses do I check on my washing machine hoses for potential leaks?
It is a good practice to secure your clothes washing machine drain hose where it will not come loose from the drain. Hoses can work loose from the drain through the machine's vibration over time.
As a home owner am I responsible for my tenants?
Yes, as of February 1st 2017 all home owners are resonsible for any balance left on accounts. The balance must be paid before the meter can be changed over. To help prevent this please call the office when your tenants move out so the meter can be locked.
What do I need to do in order to apply for a new meter?
- Call the office and make sure we service your location.
- Go to the office and bring your address so you can get meter estimate filled out and get a flag to put 5 foot into property line (estimate take between 2-3 business days)
- While your at the office ask for an application or you can go to our website under new service request. Remember we need the home owners to sign both the proof of ownership and the easement. Also need warranty deed or renters agreement.
- After office gets estimate back we can give you a phone call or you can call our office after a few days and a member of the office staff can provide you with the total.
- After getting the price for meter installation you must pay at least half before the process can begin.
- After all orginal paperwork are brought back to the office and payments are completed, the workorder will be sent out to get meter installed and it could take between (7-21 business days)
You cannot mail, email, or fax the application. We must have the original application.
Can I mail, email or fax the application?
No, we must have the original application in our office. No exception.
There is already a meter at the location I just need to put it in my name. What do I need to do?
- Go to the office or print out the appliation ahead of time
- Make sure the homeowners have signed both the easement and the proof of ownership page.
- Bring in warranty deed or renters agreement.
- Pay the $250 one time fee for transfer of ownership for 5/8" meter
- If there is a Balance on account it must be paid before meter can be changed over.
- After all original paperwork is returned and payment is paid the process will begin.